DigiDiff Support
Common issues and solutions
White screen when using DigiDiff
This issue can be caused by outdated graphics drivers. To resolve it:
Windows users: Update your NVIDIA drivers to the latest version
MacOS users: Upgrade to MacOS 14.0 (Sonoma) or later
If you are still experiencing a white screen, deactivate DigiDiff. Then close and re-open Resolve and re-register DigiDiff with your license code.
If you still experience issues, please email us at support@kromatica.co
DigiDiff still on demo mode even after sucessfully adding license code
This occurs when multiple instances of DigiDiff are running in demo mode within your project, but only one has been registered. To apply the registration across all instances, simply restart DaVinci Resolve.
I lost my license code
Lost your license code? Simply email support@kromatica.co with your order number, and we'll send it right back to you.
DigiDiff says I have no more activations
Need to reset your activations? Email support@kromatica.co with your order number, and we'll reset your license. This will free up your two seats by deactivating DigiDiff across all systems.
